Terms & conditions
Intro
The following sales & delivery conditions apply to all forms of sales, delivery and offers, unless otherwise agreed in writing between the parties.
Prices
All prices are excl. VAT, and other taxes in Euro (EUR). Diesella reserves the right to adjust prices without prior notice, unless otherwise agreed.
A special handling fee / freight cost may apply on selected item numbers. Appendix with specified item numbers can be required on request.
Offers
All offers submitted by Diesella are valid for 30 days but are only binding once Diesella has accepted the order in writing.
Procured goods
A purchase of procured goods is final once Diesella has confirmed the order in writing.
After this, the order cannot be canceled or returned.
Delivery
Delivery happens ab stock and at the buyer's expense and risk, unless otherwise agreed.
All stated delivery times are not binding.
Receipt of goods
If the packaging is damaged or there are visible signs of damage, receipt must be received with subject DAMAGE TO CONTENT. Alternatively, receipt of goods may be refused.
Contact Diesella on tel .: +45 76 33 88 88 or e-mail: info@diesella.dk and notify that the item has been rejected. All transport damage MUST be reported within 2 working days after the damage has been established.
Returns and complaints
12-month right of complaint is granted from the date of purchase.
Diesella is not liable for defects and deficiencies due to improper operation, careless handling, overload, inadequate maintenance or storage and use in humid or wet areas, unless the tool is particularly useful for this purpose. If deliveries prove to be defective, the buyer is obliged to do so within 14 days. If the complaint is not made or the buyer complains too late, the buyer loses the right to claim the defect.
A return fee of 10% is charged unless there is a complaint or repair.
In the event of ALL complaints or exchanges, the return number MUST be requested from Diesella before return can take place. Guidance regarding complaints and returns can be found here:
If the return package does not have a return number and reason for complaint or return; a fee of EUR 33 is charged.
The buyer is also responsible for proper packaging of the returned item. If the item and/or packaging is damaged on receipt, Diesella can also charge a decoration on the return item.
Payment
The payment terms are 14 days net, unless otherwise agreed in writing. The first 3 invoices must be paid in advance. If payment is not made on time, interest is calculated at 18% p.a. / Reminder fee: 13 EUR. Diesella may require the buyer to pay in cash or provide acceptable security for the payment if this is considered essential.
Product responsibility
If a product delivered or installed by Diesella causes any damage to a person as a result of a defect in the product, Diesella is only liable to the extent that the liability can be imposed on the seller in accordance with general legal rules.
Diesella is not liable for damage to the buyer's or third party's items, caused by defects in the delivered product, if the item in question is intended for commercial use. Diesella's liability includes in no cases operating loss, loss of time, loss of profit or other indirect loss incurred by the buyer or third parties.
Diesella also disclaims liability for products that include materials supplied by the buyer and for products manufactured by the buyer that includes materials supplied by Diesella, unless the damage can be attributed to Diesella's product. Should Diesella be imposed product liability to third parties as a result of products delivered to the buyer, the buyer is obliged to indemnify Diesella to the same extent as Diesella above has limited its liability.
Force majeure
Diesella is not liable for non-fulfillment of its obligations due to force majeure, war, riots, civil unrest, government intervention, strike, lockout, export and/or import bans, missing, defective or delayed deliveries from subcontractors, lack of manpower, fuel, driving force, currency restrictions, lack of transportation or any other cause beyond the control of Diesella.
Venue
Any conflict between the parties in connection with the agreement and matters shall be settled in accordance with Danish law without any regard to conflict of law rules. Conflicts must be settled exclusively in the Danish courts before the court in the jurisdiction in which the seller has the place of business which has made the delivery.